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Orders and methods of purchase

How to purchase

  1. The products offered for sale by Pattern SpA are only those present on the Esemplare website at the time the Order is placed, as described in the relevant information sheets.
  2. In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but differ, for example. by color and size (also due to the browser and monitor used to access the Site and view images).
  3. In order to place an Order, the Customer must fill in the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and / or products he intends to purchase. The Customer must also request Esemplare, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 DpR n. 633/1972.
  4. Correct receipt of the Order is confirmed by Pattern SpA by means of an e-mail reply sent to the e-mail address supplied by the Customer. This confirmation message will summarize the purchase conditions, as required by the applicable legislation, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.

Prices and payment methods

  1. The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the site or these Conditions.
  2. The following payment methods are envisaged:

(i) PayPal

For the payment, the Paypal circuit can be used by the customer according to the specific methods of the same.

(ii) Credit Card

In cases of purchase of goods with a credit card payment method, the transaction can take place through the secure Paypal server or other secure server chosen by Pattern SpA.

In no case and at no stage of the payment Pattern SpA will be able to know the information relating to the Customer's credit card, transmitted via a secure connection directly to the site of the bank that manages the transaction. No computer archive of Pattern SpA will keep such data and therefore in no case Pattern SpA can be held responsible for any fraudulent or improper use of credit cards by third parties upon payment.

(iii) Bank transfer (only for European Union countries)

In case of purchase by bank transfer, the bank details for payment will be displayed. The shipment of the goods will take place only upon actual receipt of the payment in the bank.

Have you heard of PSD2 before?
From December 28, 2020 online payments will be even more protected thanks to the new European PSD2 regulation which introduces new authentication rules.

From now on, when you place an order using a card payment, your bank may ask you to confirm your identity using 3D Secure authentication .

There are many ways to authenticate online payments and you may be asked to confirm your identity via SMS , email or TouchID .

We recommend that you contact your bank to make sure they have your correct contact details in case you are asked to use SMS or email for 3D Secure authentication.

If you have any questions, please contact our Customer Service at +39 011 4531597 or by email: customercare@esemplare.it