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FAQ

Frequent questions

For any information, you can contact Customer Care at the following addresses:

Email: customercare@esemplare.it

Telephone: +39 011 453 1597

Hours: Monday to Friday 8.30 -13 / 14.30 -18 (CET)

To finalize the order, once the contents of your cart have been confirmed, enter the shipping address and choose the payment method you prefer between PayPal, credit card and bank transfer.

We cannot change an order once it has been confirmed; it is not possible to change either the size or the color of the items. Instead, you can request the cancellation of your order by contacting our Customer Care.

The purchased products will be shipped within 48 hours of order acceptance. You will receive an email to track your shipment as soon as the goods leave our warehouse.

To make a return, you must notify the Customer Care at the email address: customercare@esemplare.it , specifying your name and surname, order number, item you want to return and the reason for the return. You will receive a confirmation email with the address where to send the return.

The refund will be made within 14 days of receiving the return, using the same payment method used when ordering. If you purchased by bank transfer, we will ask you for an IBAN to finalize the refund.

You can send your references and the details of the collaboration proposal to our Customer Care at customercare@esemplare.it , we will be happy to contact you.