Terms of service

The products on sale on www.esemplare.com (hereinafter the "Site") are sold and invoiced by Pattern SpA, with headquarters in Via Italia 6/A, Collegno 10093 (TO) VAT no. 10072750010

For any information regarding orders, shipments and, more generally, purchases, you can contact Esemplare customer care at the following addresses:

- Email: customercare@esemplare.it

- Telephone: +39 011 4531597

- Hours: from Monday to Friday 8.30 -13 / 14.30 -18 (CET)


Acceptance of the general conditions of sale and conclusion of the contract

1.1 The contract stipulated between Pattern SpA (hereinafter "Pattern") and the Customer (i.e. the subject, natural person, who makes the purchase on the Site, not referable to his commercial, entrepreneurial or professional activity) must be considered concluded with the acceptance, even if only partial, of the order by Pattern. In the event of non-acceptance of the order, Pattern will in any case promptly notify the Customer.

1.2 By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares to have read all the information provided to him during the purchase procedure and to accept these general conditions in their entirety (hereinafter the "Conditions").

1.3 These Conditions can be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

1.4 Pattern will reimburse the Customer for the entire amount paid, net of the shipping costs incurred and any customs duties paid for importation, within 14 (fourteen) days from the date of cancellation, transferring the charged amount, with the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not have to incur any expenses incurred as a result of said reimbursement. Pattern may withhold the refund until the returned product is received.

Method of purchase

2.1 The products offered for sale by Pattern are only those present on the Pattern website at the time the Order is forwarded, as described in the relevant information sheets.

2.2 In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but may differ, e.g. by color and size (also due to the browser and monitor used to access the site and view the images).

2.3 In order to place an Order, the Customer must fill out the relative form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and/or products he intends to purchase. The Customer must also ask Pattern, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 D.p.R. no. 633/1972.

2.4 Correct receipt of the Order is confirmed by Pattern by means of an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will summarize the purchase conditions, as required by the applicable legislation, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate the necessary corrections of incorrect data without delay.

Prices and Payment Methods

3.1 The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the site or these Conditions.

3.2 The following payment methods are provided:

(i) PayPal

The Paypal circuit can be used by the customer for payment according to the specific methods of the same.

(ii) Credit card

In cases of purchase of goods with Credit Card payment methods, the transaction can take place through the secure server Paypal or another secure server selected by Pattern.

In no case and at any stage of the payment will Pattern be able to know the information relating to the Customer's credit card, transmitted via secure connection directly to the website of the bank which manages the transaction. No Pattern computer archive will keep such data and therefore in no case can Pattern be held responsible for any fraudulent or illegal use of credit cards by third parties at the time of payment.

(iii) Bank transfer (for European Union countries only)

In case of purchase by bank transfer, the bank coordinates for payment will be displayed. The shipment of the goods will take place only at effective receipt of payment in the bank.

Delivery of products and related expenses

4.1 The purchased products will be shipped within 24-48 hours of Pattern accepting the Order, at the cost specifically indicated on the Website before sending the Order. Pattern reserves the right to accept or refuse deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

4.2 With regard to deliveries requested in countries outside the European Union, any import customs fees will be charged to the recipient. The Customer is therefore invited to contact the customs authorities of his country in advance to check the costs and any import limits.

4.3 The delivery times indicated by Pattern must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.

4.4 Upon delivery of the products, the Customer is required to check:

that the number of packages delivered corresponds to what is indicated in the transport document.

  • that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping).
  • Any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately detected, placing a specific indication on the delivery document of the product to be returned to the courier.

Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document.

Right of withdrawal

5.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

5.2 To exercise the right of withdrawal referred to in article 5.1 above, the Customer must send Pattern a communication to that effect, within the terms indicated, to the following email address customercare@esemplare.it.

5.3 In the event of withdrawal, the Customer must return the products to Pattern at his expense within 14 (fourteen) days of the withdrawal:
For parcels from European Union countries, the shipping address is as follows:

Pattern SpA, via Tunisia 6/A Collegno 10093 (TO)

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and boxes), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:

  • the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (e.g.: accessories, complements, etc...);
  • for the withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc...);
  • the shipping costs (and any customs fees, if any) for returning the goods will be the sole responsibility of the Customer.
  • the shipment, until the certificate of receipt in the warehouse indicated by Pattern SpA, is under the complete responsibility of the customer;
    in the event of damage to the goods during transport, Pattern SpA will notify the Customer, to allow him to file a timely complaint against the courier chosen by him and obtain the relative refund; the product will then be made available to the Customer, simultaneously canceling the request for withdrawal;
  • Pattern SpA will not be liable in any way for damage, theft or loss occurring during or in any case depending on the return shipment.

5.4 Pattern SpA will refund the Customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14), within 14 (fourteen) days of withdrawal, by transferring the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a consequence of said reimbursement. Pattern SpA may suspend the refund until the returned product is received or until the Customer demonstrates that he has correctly returned the product, whichever comes first.

  • 5.5 In any case, the Customer will lose the right of withdrawal in cases where Pattern SpA ascertains that:

  • the returned product and/or its accessories, and/or its packaging are not intact;
  • the product is missing its external packaging and/or the original internal packaging;
  • the product lacks integral elements and/or accessories (e.g. closures, laces, buckles, etc.).

In the event of forfeiture of the right of withdrawal, Pattern SpA will return the purchased product to the sender, charging the same for the shipping costs and, if already reimbursed, the price of the product.


6.1 All products sold by Pattern SpA are covered by a 24 (twenty-four) month guarantee for lack of conformity, pursuant to Title III of Legislative Decree 206/2005. To use the warranty assistance, the Customer must keep the invoice, or the payment receipt, together with the transport document.

6.2 The guarantee for lack of conformity will apply provided that the relative product has been used correctly, in compliance with its intended use and with the provisions of the use and washing instructions present in and/or with the product.

6.3 In the event that, for any reason, Pattern SpA is unable to return a product under warranty to the Customer (repaired or replaced), or if the repair or replacement is, also due to the value of the product, excessively expensive, Pattern SpA may proceed with the appropriate reduction of the price paid, ie with the refund of the entire amount paid with termination of the contract.

6.4 In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

Complaints and requests for information

7.1 Any complaint or request for information can be addressed to Pattern SpA at the following addresses Pattern SpA, via Italia 6/A, Collegno 10093 (TO), Tel:+39 011 4531597, emailcustomercare@esemplare.it


8.1 The personal data collected with the forwarding of the Order will be processed by Pattern SpA for the sole purpose of satisfying the express requests of the Customer, in compliance with EU Regulation 2016/679 and the privacy information on the site. Any further treatments will be carried out only with the express consent of the customer.

Applicable law

9.1 The sales contract referred to in these Conditions and its execution is governed by Italian law, with the disapplication of conflict rules and the United Nations Convention for the International Sale of Goods. For the resolution of the related disputes, the Court of the municipality of residence of the Customer will be competent.